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IT Support Specialist in Overland Park, KS at Lansing Trade Group

Date Posted: 7/9/2018

Job Snapshot

Job Description

The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and corporate applications for local and remote offices.  In addition, this position will be responsible for troubleshooting issues with other peripherals such as printers, faxes, scanners, and copiers. The IT Support Specialist is also responsible for ordering, setup of new hardware and desktop software, and responsible for updating the inventory tracking system. This position may physically move computer equipment for employees, as well as sets up equipment for new users. Support in maintaining all network functions and interacting with the Company’s outside service providers is expected in this position.  

Primary Duties & Responsibilities

  • Respond to reported issues in person, via email or IM or over the phone
  • Install computer peripherals for users
  • Diagnose, troubleshoot, and resolve software and hardware related issues
  • Take ownership of issues and follow through until completion
  • Updates all assigned tickets on a daily basis
  • Help maintain documentation on desktop and system procedures
  • Performs tasks assigned by Help Desk Supervisor in a timely and professional manner
  • Configuration of new hardware
  • Research and recommend tools to facilitate duties
  • Work directly with software vendors to document, explain, and work to resolve reported user issue
  • Monitor, report, and assist in correcting network performance issues
  • Provide after-hours and weekend support during rotation
  • Travel to remote offices when applicable
 Knowledge, Skills, & Abilities
  • Excellent written and verbal communication skills
  • Self starter; reliable in the performance of daily responsibilities
  • Ability to work in a team-based environment an d independently
  • Ability to support Microsoft Office applications, Ipad devices, and mobile utilities
  • Experience with PC imaging
  • Experience supporting applications in a Citrix platform - XenApp environment including working knowledge of the Citrix Delivery Services Console required
  • Active Directory Administration required
  • Experience supporting a fast paced work environment
  • Ability to manage multiple priorities
  • Must be able to think quickly, outside the box, and possess a sense of urgency
  • Develop customer relationships by communicating effectively
  • Must be able to lift up to 35 lbs unassisted and stand for extended periods of time

Education / Experience
  • Degree in Information Technology or similar field required; A+ /Microsoft certification preferred
  • Requires 2+ yrs. experience in a fast-paced Help Desk and/or a distributed network and desktop support environment, including desk side and phone support.